TERMS & CONDITIONS
Effective date: March 4, 2026
Last updated: March 4, 2026
These Terms & Conditions govern your use of this website and your purchase of products from PLAKA.
By accessing this website or placing an order, you agree to these Terms.
1. Supplier information
Legal entity: Queen Plaka (PTY) Ltd
Trading name: PLAKA
Registration number: [Insert company registration number]
VAT number: [Insert VAT number, if applicable]
Physical address: [Insert physical address]
Email: [Insert support email]
Phone: [Insert phone number]
Website: plakaonline.co.za
2. Eligibility
You confirm that:
You are legally capable of entering into binding agreements.
The information you provide is accurate and complete.
You are authorised to use the selected payment method.
3. Products, pricing, and availability
Product images are for illustration and may vary slightly from final delivered items.
All prices are displayed in South African Rand (ZAR) and include VAT where applicable, unless stated otherwise.
Prices and product availability may change without notice.
Items in your cart are not reserved until payment is successfully completed.
4. Orders and contract formation
An order confirmation email acknowledges receipt of your order but does not guarantee acceptance.
We may decline or cancel orders in cases including pricing errors, stock unavailability, suspected fraud, or incorrect product listing.
If payment was already made for a cancelled order, we will refund you via your original payment method.
5. Payment
We accept payment methods shown at checkout.
Payment must clear before dispatch.
We use secure third-party payment processors and do not store full card details or CVV codes.
6. Delivery
Delivery timelines and charges are set out in our Shipping & Delivery Policy.
Risk in goods passes to you on delivery to your provided address.
Ownership transfers once full payment is received.
7. Returns, refunds, and exchanges
Returns and refunds are governed by our Returns & Refund Policy and applicable South African consumer law.
Nothing in these Terms limits your statutory rights under the Consumer Protection Act.
8. Special order products
Products marked as Special Order may have different lead times and cancellation rules due to made-to-order or allocation-based supply.
If a special order product is defective, your statutory consumer rights still apply.
9. Promotions and discount codes
Promotions are valid only for stated dates and conditions.
Discount codes are non-transferable, non-refundable, and may not be combined unless expressly allowed.
We may withdraw or amend promotions where required to prevent abuse or error.
10. Intellectual property
All content on this site, including logos, product graphics, text, layout, and media, is owned by or licensed to PLAKA and protected by law.
No content may be copied, reproduced, or commercially used without written permission.
11. Acceptable use
You agree not to:
Use the site for unlawful purposes.
Attempt unauthorised access to systems or data.
Upload malicious code or disrupt site operations.
Misrepresent identity or submit fraudulent transactions.
12. Limitation of liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, or consequential damages.
We are not liable for delays or failures caused by events beyond reasonable control, including courier disruptions, strikes, or force majeure.
This clause does not exclude liability where exclusion is prohibited by law.
13. Privacy
Our handling of personal information is governed by our Privacy Policy.
14. Governing law and disputes
These Terms are governed by the laws of the Republic of South Africa.
Disputes will be handled by competent South African courts or other lawful dispute channels.
15. Changes to terms
We may update these Terms from time to time.
The latest version published on this page applies from its effective date.
16. Contact
For questions about these Terms, contact:
[Insert support/legal email]
RETURNS & REFUND POLICY
Effective date: March 4, 2026
Last updated: March 4, 2026
We want you to be fully satisfied with your purchase. This policy explains when and how you can return products.
1. Your rights
This policy is read together with applicable South African consumer laws.
If any part conflicts with mandatory legal rights, the law prevails.
2. Standard return window (change of mind)
You may request a return within 14 calendar days of delivery if:
The item is unused and unworn.
The item is in original condition.
All tags, labels, and packaging are intact.
Proof of purchase is provided.
For hygiene and safety reasons, some items may not be returnable if opened or worn.
3. Defective, damaged, or incorrect items
If you receive a defective, damaged, or incorrect item, contact us within 3 days of delivery.
Where a product is defective, your statutory rights apply, including potential repair, replacement, or refund in line with law.
We may request photos and order details to process your claim quickly.
4. Non-returnable items
Unless required by law, we do not accept returns for:
Gift cards or digital vouchers.
Final-sale/clearance items marked non-returnable.
Personalised/custom items.
Special order products, except where defective or not as described.
Items returned in used, altered, or damaged condition not caused by us.
5. Special order items
Products marked Special Order are sourced or prepared on request.
Change-of-mind cancellations/returns may not be accepted once processing starts.
If the item is defective or materially not as described, legal consumer rights still apply.
6. Return shipping costs
Change-of-mind return shipping is for the customer’s account.
If the return is due to our error, incorrect item, or verified defect, we cover reasonable return shipping costs.
7. How to request a return
Email [Insert returns email] with:
Order number
Full name
Item(s) to return
Reason for return
Supporting images if item is damaged/defective
Do not ship an item back before receiving return instructions and a return reference.
8. Refund processing
Approved refunds are processed to the original payment method.
Refund timing is typically 5 to 10 business days after approval, depending on your payment provider.
Original shipping charges are non-refundable for change-of-mind returns unless required by law.
9. Exchange policy
Exchanges are subject to stock availability.
If the requested replacement is unavailable, we may offer store credit or refund where appropriate.
10. Direct marketing cooling-off rights
If a purchase qualifies as a transaction resulting from direct marketing under applicable law, cooling-off rights may apply.
You can contact us at [Insert legal/support email] for assistance.
SHIPPING & DELIVERY POLICY
Effective date: March 4, 2026
Last updated: March 4, 2026
This policy explains our dispatch process, delivery timelines, and shipping charges.
1. Delivery coverage
We deliver across South Africa.
International delivery: [Choose one: Not currently available / Available to selected countries on request].
2. Processing times
Orders are processed within 1 to 2 business days after payment confirmation.
Orders placed after cut-off, on weekends, or on public holidays are processed on the next business day.
Standard cut-off time: 14:00 SAST on business days.
3. Delivery timelines (estimates)
Major centres: 1 to 3 business days after dispatch.
Outlying/regional areas: 3 to 7 business days after dispatch.
Remote areas may take longer.
Delivery times are estimates and not guarantees.
4. Shipping fees
Shipping fees are calculated at checkout based on destination and service level.
Quick delivery on qualifying orders over R1500 may apply where shown at checkout.
Additional surcharges may apply for high-risk, remote, or oversized deliveries.
5. Tracking
Once your order ships, we send a tracking reference by email/SMS (where available).
Tracking events are managed by the courier partner.
6. Address and delivery responsibility
Please provide a complete and accurate physical delivery address.
We do not deliver to PO Boxes unless specifically offered.
If delivery fails due to an incorrect address or unreachable recipient, redelivery costs may apply.
7. Split shipments
If your order contains multiple items, we may ship in separate parcels to speed up delivery.
8. Risk, title, and inspection on delivery
Risk transfers to you when the order is delivered to your address.
Please inspect your parcel on delivery and report visible damage or missing items as soon as possible.
9. Delays outside our control
We are not responsible for courier delays caused by events beyond reasonable control, including weather, strikes, unrest, customs checks, or force majeure.
10. Special order lead times
Items marked Special Order may require longer lead times.
Estimated lead times are communicated on product pages or during order confirmation.
11. Contact
For delivery support, contact:+27 79 214 0441
support@plakaonline.co.za
+27 79 214 0441